Returns & Exchanges

At edenrobe, we strive to ensure your complete satisfaction with every purchase; however, if you are not entirely happy with your order, we offer a flexible 10-day exchange policy for unused items with original tags. Please note that sale items and intimate apparel are not eligible for return or exchange unless a manufacturing defect is present.

Return Process

• 1.
  Initiate Request

  Contact our customer care team via WhatsApp or email within 10 days of delivery, providing your order number and the reason for the exchange.

• 2.
  Quality Inspection

  Ensure the product is in its original condition, unworn, unwashed, and with all edenrobe brand tags and packaging intact for a successful review.

• 3.
  Ship the Item

  Once your request is authorized, securely pack the item and send it back to our central warehouse via a traceable courier service at your own expense.

• 4.
  Processing & Exchange

  After our quality assurance team inspects the returned item, we will issue a coupon code or dispatch the replacement item to your original address.